gracehillvision.comCustomer Support & FAQ - Grace Hill

Customer SupportFAQ - Grace Hill Search for: Solutions Menu Toggle Products MegaMenu Our Solutions Industry-specific policy, training, and assessment solutions proven to improve performance. View All Solutions Training Complete multifamily training content developed by industry experts. Mystery Shopping Get unbiased evaluations with programs that fit your needs. Surveys Gain actionable insights with comprehensive survey tools and trusted benchmarks. Policies Industry-specific policies that empower your team and reduce risk. Reputation Management Seamlessly manage your online reputation and drive prospects to your communities. CredentialsCECs Attract top talent by investing in employee education and career development with Visto. Industries Menu Toggle Solutions MegaMenu Multifamily Rental Housing Solutions for multifamily property management companies of all sizes. Commercial Real Estate CRE solutions that help measure, track, and improve portfolio performance. 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Service and Support Learn about our dedicated support and service team Learning Hub Menu Toggle Resource MegaMenu Customer Success Stories News Industry Resources Blog Video Library Events Support Search Impact Hero Request Demo Request Demo CSS To Hide Featured Image Find answers to common customer questions below. Can't find what you're looking for? Submit a client support ticket below. Common Training Questions Trouble Logging In to Vision? I don’t know how to login to take my training for my company. Your company has a unique website URL that you need to visit so you can complete your training. Your company’s URL will start with gracehillvision.com/ followed by their unique identifier which is usually your company’s name. For Example: gracehillvision.com/companyName If you can not locate this website URL, please contact your company administrator or contact the Grace Hill Support team by submitting a ticket here or emailing [email protected] , or call 855.336.5919 to request details for your company-specific login page. Forgot your username or password? Please follow these steps if you have forgotten your username or password: Click theRecover Username and Password ” link and enter your email into the popup. An email will be sent to you, with your account information. If entering your email displays a ‘ Multiple users were found with the email address you entered’ message: This means that the email address you entered is associated with another account in the system. Please contact the Training Administrator within your organization to have your password manually reset or to update your email address. If entering your email displays an ‘ Email address was not found’ error. If entering your email displays an ‘Email address was not found’ error message. This means that the email address you entered does not match our records. Please contact your Training Administrator to verify the email address you have entered matches what was entered into the system or to have your password manually reset . If the ‘ Recover Username and Password’ is not turned on for your system: If you receive the ‘This function is not turned on for your system. Contact your system administrator for login help.’ error message. This means that your company has not enabled the password reset function. Please contact the Training Administrator within your organization to have your password manually reset or to update your email address. The password entered was incorrect. Please follow these steps if you receive a ‘The password you entered was incorrect’ message when logging in: Enter your email into the popup box. Go to your email. Login with the credentials provided. Go to your email and follow the instructions on resetting your password. The username you entered cannot be identified. If you are receiving the mentioned error message above when attempting to log in, you may be on a different company’s site or using the wrong username. Your company has a unique URL through which you should be accessing Vision. Your company’s URL will start with gracehillvision.com/ followed by their unique identifier which is usually your company’s name. For Example: gracehillvision.com/ companyName Click theRecover Username and Password ” link and enter your email into the popup. An email will be sent to you, with your account information. If you are receiving an error message after entering your email address, please review the Forgot your username or password ? section. Trouble Logging In to Edge2Learn? How do I log onto Edge2Learn to complete my training? To log onto the Edge2Learn training platform, please go to your company's specific Edge2Learn website. If you do not know this website, please contact your company administrator directly. If you do not have this information please contact the Grace Hill Support team by submitting a ticket here or below or emailing [email protected] , or call 855.336.5919 to request details for your company-specific login page. I forgot my username and password – or – my username and password are not working. Your login page will have a forgot password” link to help you reset your password. If you are unsuccessful in resetting your password or forget your username, email [email protected] and include your first name, last name, and name of the property management company. I am getting an error when trying to take certain courses – or – my screen freezes – or – a button is missing. Edge2Learn’s preferred browser is Google Chrome. Technical Issues related to errors, screen freezing, and missing buttons can be resolved by switching your browser to Google Chrome. Edge2Learn does not support Microsoft Edge or Internet Explorer. For more browser information view the documentation below: Android Settings for Google Chrome iPhone Safari Settings for Edge2Learn iPad Safari Settings Requirements Macbook Safari Settings Requirements I have completed my course, but it is not showing as completed in the LMS. A course completion not recording, while seldom, typically occurs due to an internet connectivity issue or a course timing out. The screen you are looking at may show that you have completed the module, but the course completion must be adjusted in the LMS by the support team. Email support at [email protected] . Getting Started for Vision Learners What browser should I use? Google Chrome version 57 (or higher) Mozilla Firefox version 47 (or higher) Microsoft Edge version 17 (or higher) Apple Safari versions (8 and 11) You can also check out our Vision System Requirements Document, also accessible from the Vision login page. What software do I need? Including an appropriate browser version, ensure that your system meets the following software requirements: Adobe Acrobat Reader 2017 (or higher) Flash version 27 (or higher) Screen resolution of 1200 x 1080 pixels (or higher) If Pop-Up Blockers are activated, those from visionlms.com must be allowed for courses to load A soundcard and speakers/headphones are needed to hear the...